Shipping policy

Shipping Policy

Thank you for shopping with Smoora! We strive to provide the best shipping experience possible. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

All orders are processed within 1-5 business days.
Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if this is the case.

Shipping Time

After your order has been processed, it will be shipped and is expected to arrive within 7-14 business days.
Shipping times may vary depending on your location, shipping method, and other factors beyond our control.
Please note that delays can sometimes occur due to customs, postal service, or other unforeseen circumstances.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment.

International Shipping

We currently ship Worldwide.
International shipping times may vary depending on the destination country and any customs procedures that may apply.

Shipping Responsibility

Once your order has been processed and shipped, the package is in the hands of the shipping carrier and fulfillment partner. At that stage, the routing, handling, and delivery of the shipment are outside of our direct control. Smoora is not responsible for packages that are lost during transit, delivered to an incorrect address provided by the customer, marked as delivered but not received, or delayed due to carrier issues, customs processing, or logistical delays.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to contact our customer service team at smoorasupport@gmail.com. We're here to help!